PCI Pal
PCI Pal’s integrated TalkDesk secure payment solution serves organizations globally with data protection and omnichannel cloud pay...
PCI Pal’s integrated TalkDesk secure payment solution serves organizations globally with data protection and omnichannel cloud payment solutions. Use PCI Pal’s® patented technology to take secure and compliant payments across any communication channel within your TalkDesk Contact Center. Offering customers different payment methods via multiple channels to suit their needs, in one seamless journey. Agents and networks are de-scoped from the requirements of PCI DSS while supporting each payment journey in real time - meaning higher conversion, no drop off, and an excellent customer experience. Cloud native architecture protects merchants from data leak threats and compensating controls such as pause, and resume seen with alternative providers. ‘Agent Assist’ utilizes DTMF masking technology as well as speech recognition, to provide you a secure way of handling payments by phone without bringing your environments in scope of PCI DSS. The solution integrates with the call flow only at the point of payment and intercepts any financial details of the customer, so call integrity is always maintained. Purchased standalone or combined with Agent Assist, ‘Digital Payments’ facilitate a true omnichannel flexible payment experience for your customers. Agents send digital links through channels such as webchat, WhatsApp, video, social media, email, and SMS; to suit your user journey. Customers can choose from a number of alternative payment methods alongside card. Offering customers true payment flexibility. live dashboards Interaction Analytics & Sentiment CRM sales & marketing E-Commerce IVR Digital Engagement Proactive Outbound Engagement Voice Engagement Agent Assistance PCI Payment security & compliance services Implementation & Cloud Migration Administrator Agent Customer Supervisor Financial Services & Insurance Travel & Hospitality E-Commerce, Retail & Consumer Goods Healthcare & Life Services Public Sector Telecom Commercial Enterprise Strategic APAC - Asia Pacific EMEA - Europe Latin America Middle East and Africa North America
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