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CloudCampaign
Manage social direct messages in Talkdesk and access Cloud Campaign via SSO for publishing, approvals, content management, and rep...
Manage social direct messages in Talkdesk and access Cloud Campaign via SSO for publishing, approvals, content management, and reporting. Cloud Campaign brings social direct message management and broader social media capabilities into the Talkdesk experience. Customer-facing teams can review and respond to supported social direct messages from within Talkdesk, giving agents the context they need to engage customers efficiently across social channels. Users can view message history and respond with text, emojis, GIFs, images, and other supported media. The integration also provides secure single sign-on access to Cloud Campaign, where teams can manage their broader social media presence from one centralized platform. Users can connect and manage social profiles, create and schedule posts, organize reusable content, collaborate through approval workflows, and review social media performance. Together, Talkdesk and Cloud Campaign help customer service, community management, marketing, and customer experience teams handle social direct messages efficiently while maintaining a consistent and coordinated social presence. messaging CRM sales & marketing Plug & Play Communications Digital Engagement Benchmarking, Reporting, & BI Agent Customer Administrator Supervisor healthcare Financial Services & Insurance Travel & Hospitality Retail & Consumer Goods Healthcare & Life Services Public Sector Telecom E-Commerce, Retail & Consumer Goods Commercial Enterprise Strategic EMEA - Europe APAC - Asia Pacific Latin America Middle East and Africa North America
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