Replicant Voice
Bring always-on, elastic call center capacity to every customer service experience with voice AI
Key features
Fully Managed Continuous Learning
Replicant Voice allows you to:
- Automatically retrain your AI models with minimal human intervention
- Train custom speech recognition and intent classification models for every use-case
- Cluster call recordings to discover and create your intents
Industry-leading Voice AI
Replicant Voice is:
- Fast, responding in <1 second between turns in a natural sounding voice
- Accurate: Understands caller requests with 94%+ inference accuracy
- Contextual: Leverages data from CRM and other customer systems for deeper personalization
Omnichannel Support
Replicant Voice allows you to:
- Run streamlined, multi-modal conversations
- Direct callers to SMS where appropriate
- Integrate visual IVR (mobile web forms) to collect caller information faster
- Deploy Replicant Voice models to chat
Advanced Analytics and Insights
With Replicant Voice, you can:
- Transcribe what customers are saying on every call for deeper insights
- Search for conversation keywords in real-time
- Auto-tag conversations based on call attributes or themes
- Perform call QA & securely manage user access
CRM and Contact Center Integrations
Replicant Voice provides out-of-the-box integrations to:
- Authenticate callers with data dips into CRM systems
- Escalate calls that require empathy to a Talkdesk Agent
- Integrate call flows with any proprietary internal system over REST APIs
Secure and Reliable
With Replicant you benefit from:
- HIPAA, SOC II, PCI, GDPR compliant platform
- High Availability Infrastructure that runs 24/7
- Efficient load balancing across thousands of concurrent calls
Additional information
Categories
Virtual Agent