Mutare Voice Traffic Filter
The most powerful, award winning solution for Voice Threat Defense to stop unwanted voice calls into the contact center.
Key features
Threat Radar
Applies a combination of analytic processes, machine learning, and AI to detect and, when warranted, deflect these disrupting or potentially malicious calls based on specific behaviors and number patterns.
Proprietary Dynamic Database Filter
A continuously-evolving hard line of defense against spam, scam, and vishing attack campaigns. The database conducts a meta-analysis of the world's largest sensor network to filter out calls from nuisance and nefarious sources.
Custom Rules Filter
Organization-specific blocklist and allow list builder that adds a customized set of filtering and call handling rules for specified numbers/number types. Rules can be built around a combination of Caller and Called party IDs.
Voice CAPTCHA Verification
Designed "to do no harm" by performing a reverse Turing test on suspected robocalls enablilng live callers to proceed and filtering out bots.
STIR/SHAKEN Ready
This technical control's detection algorithm analyzes carrier attestation protocols to detect spoofed calls. Talkdesk does not currently support STIR/SHAKEN, however, if supported in the future by Talkdesk the layer will be available.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, E-Commerce, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom
Categories
Live Dashboards, Security & Compliance, Threat Detection & Prevention
Customer Segments
Commercial, Enterprise, Strategic
Plans & Pricing
Free Trial
Free
for 30 days
Full filtering functionality is available in the free trial of all five layers of the Voice Traffic Filter.
Virtually all customers convert to production after the free trial after realizing the benefits of removing nuisance and nefarious calls. Call need not be dropped, suspect calls can diverted to higher skill group better trained to spot fraud. CAPTCHA screening stops bots before they enter your IVR or agent queue.
VTF 100,000 Unit Annual Call Pack Tier 1 Plan
4800
per service
Provides all 5 filter layers. This can go up to 400k incoming calls annually with a price of USD 4,800 per 100K calls. Requires purchase of additional add-on plans if usage is exceeded.
Stop fraud and nuisance calls with the most powerful, award winning solution for Voice Threat Defense to filter out unwanted calls with five filtering layers. Filters spoofed calls, fraud, and spam before calls can enter the IVR or an agent queue. All filtering policies are controlled by the enterprise admin(s) to ensure calls are passed, diverted, or dropped per policy. This is the most powerful voice traffic filtering solution available on the market today to shore up contact center defenses against fraud, abuse, robocalls, and nuisance calls. Automated technical controls include the world’s most powerful proprietary dynamic database, custom rules, threat radar, and voice CAPTCHA screening.
VTF 100,000 Unit Annual Call Pack Tier 2 Plan
3650
per service
Provides all 5 filter layers. This can exceed >400K incoming calls annually up to 900K incoming USD 3,650 per 100K calls. Requires purchase of additional add-on plans if usage is exceeded.
Stop fraud and nuisance calls with the most powerful, award winning solution for Voice Threat Defense to filter out unwanted calls with five filtering layers. Filters spoofed calls, fraud, and spam before calls can enter the IVR or an agent queue. All filtering policies are controlled by the enterprise admin(s) to ensure calls are passed, diverted, or dropped per policy. This is the most powerful voice traffic filtering solution available on the market today to shore up contact center defenses against fraud, abuse, robocalls, and nuisance calls. Automated technical controls include the world’s most powerful proprietary dynamic database, custom rules, threat radar, and voice CAPTCHA screening.
VTF 100,000 Unit Annual Call Pack Tier 3 Plan
2500
per service
Provides all 5 filter layers. This can exceed >900K incoming calls annually up to 9.9M incoming calls annually priced USD 2500 per 100K calls. Requires purchase of additional add-on plans if usage is exceeded.
Stop fraud and nuisance calls with the most powerful, award winning solution for Voice Threat Defense to filter out unwanted calls with five filtering layers. Filters spoofed calls, fraud, and spam before calls can enter the IVR or an agent queue. All filtering policies are controlled by the enterprise admin(s) to ensure calls are passed, diverted, or dropped per policy. This is the most powerful voice traffic filtering solution available on the market today to shore up contact center defenses against fraud, abuse, robocalls, and nuisance calls. Automated technical controls include the world’s most powerful proprietary dynamic database, custom rules, threat radar, and voice CAPTCHA screening.
VTF 100,000 Unit Annual Call Pack Tier 4 Plan
1500
per service
Provides all 5 filter layers. Can exceed >9.9M incoming calls annually up to 19.9M incoming calls annually with a price of USD $1,500 per 100K calls, requires purchase of additional add-on plans if usage is ex
Stop fraud and nuisance calls with the most powerful, award winning solution for Voice Threat Defense to filter out unwanted calls with five filtering layers. Filters spoofed calls, fraud, and spam before calls can enter the IVR or an agent queue. All filtering policies are controlled by the enterprise admin(s) to ensure calls are passed, diverted, or dropped per policy. This is the most powerful voice traffic filtering solution available on the market today to shore up contact center defenses against fraud, abuse, robocalls, and nuisance calls. Automated technical controls include the world’s most powerful proprietary dynamic database, custom rules, threat radar, and voice CAPTCHA screening.
VTF 100,000 Unit Annual Call Pack Tier 5 Plan
1250
per service
Provides all 5 filter layers. Can exceed>20M incoming calls annually with a price of USD $1,250 per 100K calls.
Stop fraud and nuisance calls with the most powerful, award winning solution for Voice Threat Defense to filter out unwanted calls with five filtering layers. Filters spoofed calls, fraud, and spam before calls can enter the IVR or an agent queue. All filtering policies are controlled by the enterprise admin(s) to ensure calls are passed, diverted, or dropped per policy. This is the most powerful voice traffic filtering solution available on the market today to shore up contact center defenses against fraud, abuse, robocalls, and nuisance calls. Automated technical controls include the world’s most powerful proprietary dynamic database, custom rules, threat radar, and voice CAPTCHA screening.