Talkdesk Epic Connector


Developed by Talkdesk

Updated 08/21/2023

Bring the advantage of Talkdesk Healthcare Experience Cloud and Epic to your patient journey.

Direct integration with Epic provides a turnkey way for healthcare contact centers to leverage patient context; automate key use cases in patient access, revenue cycle management, and patient services; and offer a better agent and patient experience. Talkdesk is a part of the Epic Pals preferred vendor program and actively collaborates on innovation that supports better patient experiences through our integrated platforms.

Key features

Turn agents into fast and efficient experts.

A connected workspace gives staff a complete view of patient context from previous interactions with key patient information (eg, demographics, future appointments) for easy access. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. Agents can also click-to-call within Epic for more efficient outbound calling.

A foundation for deep integration.

FHIR-based API connections support advanced functionality for Talkdesk Healthcare Experience Cloud™ customers. Save time and resources with pre-built integration validated by Epic, that doesn’t require any middleware or partners. Talkdesk uses HL7® FHIR® and Private APIs for direct integration.

Synchronize patient identification.

Lookup inbound callers in EHR records for faster, automated patient identity verification and caller ID, based on configurable criteria to save staff resources and give patients an efficient experience.

Resolve more patient calls with conversational AI.

Virtual Agents come pre-built for the most common patient questions like appointment management and MyChart password resets, with pre-integrated templates for voice and digital channels: book new appointments, confirm appointment, check details, and get directions, cancel or reschedule upcoming appointments, request MyChart password resets, request prescription refill.

Additional information


Healthcare & Life Services


Crm Sales & Marketing

Customer Segments

Commercial, Enterprise, Strategic