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Talkdesk Workforce Management
Optimize resources to meet customer demand with intelligent automation.
Talkdesk Workforce Management™ leverages AI-enhanced algorithms and smart automations to optimize staffing and scheduling decisions, reduce administrative effort, and deliver an agent experience designed to meet the needs of modern, distributed workforces.
Key features
AI-driven forecasting and scheduling
AI-powered omnichannel forecasting you can trust from day one, coupled with an end-to-end, automated skills-based scheduling experience.
Efficient, intuitive administration
Seamless integration with the Talkdesk platform and an intuitive user experience makes every process more efficient.
Designed for the modern workforce
Support for omnichannel workflows, agent training and development, remote work, and greater scheduling flexibility.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Workforce Management
Customer Segments
Commercial, Enterprise, Strategic