New to AppConnect? Learn more

SnapSolv

Application

Updated 12/16/2021

Version 1.3

Build excellent customer conversations on any channel they are on, with Snapsolv’s unified messaging platform.

SnapSolv is a smart customer messaging platform for Sales & Support teams to engage customers on Web (Live Chat, Virtual Assistance or Self-service), SMS and social channels (FB Messenger and Twitter DM) all from single unified interface. With fully customizable Chat widget, and easy integration to add FB messenger and SMS channels, a business can start chatting with customers within minutes. Additionally, with a knowledge base for customer self-service, Snapsolv offers a complete customer support solution in a cloud. Powered by AI and Machine learning, Snapsolv is your smart choice to support customers in the messaging era.

Key features

Customer self-service FAQs within Chat window

Allow customers help themselves through rich FAQ content and lower support tickets.

Skill based routing

Automatically route every customer conversation to the right agent at the right time and never have collision.

Rich data reports and performance metrics

Capture useful insights based on customer conversations, agent utilization and customer experience in real-time. Analyze and optimize the operations in real-time to boost productivity and customer satisfaction.

Omnichannel experience

Allow customers to easily switch between channels without losing context or content. Start and Continue conversation from any channel.

Virtual Assistance and Cognitive Analytics

Deliver virtual conversational support intelligently through a smart workflow manager and help customers automatically.

Fully customizable Live Chat

Set style, size and behavior to suit your branding and business needs.

Additional information

Plans & Pricing

Customer messaging software to boost engagement in the digital era.

Chat with customers wherever they are - on your website, Facebook, Twitter or via Text, all from one unified platform. Snapsolv makes it simple and easy to support customers anytime from anywhere with Chat.
Transform your support center to the digital era and connect with new generation customers in the way they prefer to engage with your business.

Some of our great features include:

• Unlimited Messages
• Knowledge Base
• Skill Based Routing
• Canned Responses
• Live Customer Profile
• Agent / Rep Performance Metrics
• User Analytics
• Push / Email Notifications
• Conversational History
• Mobile Apps
• Virtual Agent (chatBOTS)
• Limited Historical data
• Rich data metrics and Customer Analytics
• Customer Segmentation and Campaigns

Support customers with Chat from anywhere in real-time, and wherever they are via Live Chat, Facebook Messenger, SMS or Twitter DM (coming soon). Boost customer satisfaction with smart customer messaging.

Snapsolv simplifies chatting with customers on digital channels with unified messaging platform. Easily add customer messaging to your support center in few minutes without the complexities of multiple tools and technologies. Increase customer satisfaction, boost profits and improve bottom line by engaging customers the prefered way.

Omni channel customer messaging platform to boost customer engagement, increase customer retention, promote agent productivity and lower costs.

Propel your support operations to the next level with a smart unified messaging platform and Virtual Assistant to offer great seamless Omni-channel customer experience. With deep integration to your CRM systems such as Salesforce or Service Now, SnapSolv can be a partner in spearheading your support center digitization. Reduce average customer handle time and increase agent efficiency with simultaneous support to multiple customers. Boost customer loyalty while improving your agent productivity. Help your team achieve its maximum potential with insightful data metrics and analytics.

All features from Standard package, and

• Mobile Apps
• Virtual Agent (chatBOTS)
• Salesforce or Service Now integration
• Unlimited Historical data
• Messaging Sentiment analysis
• Rich data metrics and Customer Analytics
• Customer Segmentation and Campaigns