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Talkdesk Identity
Increase self service and prevent fraud with voice biometrics and automatic identity verification.
Empower customers to quickly and securely connect with agents using self-service, real-time authentication powered by voice biometrics. Keep your contact center safe with additional layers of protection, including multi-factor authentication and risk scoring, to identify potential threats, stop fraudsters, and prevent social engineering attacks.
Key features
Prevent unauthorized access
Protect customer data with voice biometrics and multi-factor authentication (MFA).
Expose fraudsters in real-time
Increase security and protect customer data by flagging high-risk interactions to stop fraudsters from gaining access to your contact center.
Shorten average handle times
Integrate seamlessly with Talkdesk Studio™ to automate the entire authentication process.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Security & Compliance
Customer Segments
Commercial, Enterprise, Strategic