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Forethought Assist
Forethought Assist: Empower your Human Agents with an Agentic AI Copilot
Help human support agents work faster and more efficiently — right inside Talkdesk with Forethought Assist.
Assist analyzes tickets in real-time, surfaces the right workflows and knowledge articles, and generates accurate, customer-ready responses — guiding agents through even the most complex tickets without ever leaving their helpdesk.
How Forethought Assist Helps Your Team:
- Guide Agents Through Any Ticket: Real-time ticket summaries, smart response suggestions, and relevant knowledge articles make handling complex cases easier than ever.
- Deliver Consistent, On-Brand Responses: Agents respond faster and with greater accuracy, backed by workflows and policies tailored to your business.
- Ramp New Agents Faster: New agents get up to speed quickly with AI-guided ticket handling and built-in best practices.
- Create a Positive Cycle of Improvement: AI at the agent touchpoint captures richer data, fueling Forethought to automate even more over time.
As part of Forethought’s multi-agent system, Assist improves human agent productivity, speeds up resolutions, and helps your team deliver better customer experiences—without ever leaving the helpdesk.
👉 Visit Our Website - https://forethought.ai/platform/assist
Key features
Real-Time Ticket Analysis with Guided Workflows:
Instantly surfaces the right workflows and articles based on the ticket, helping agents act faster and more accurately.
AI-Generated Responses:
Drafts high-quality replies using your knowledge base and workflows, ensuring every response meets brand standards without extra effort.
Agentic AI Chat Support:
Let's agents get instant guidance, next steps, or clarification from AI when handling tough or unfamiliar cases.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Virtual Agent, Helpdesk, Agent Assistance
Customer Segments
Commercial, Enterprise, Strategic