New to AppConnect? Learn more

Sanas Real-Time Speech Understanding Platform

Application

Developed by Sanas

Updated 01/13/2026

Version 3.0

Experience the world's first real-time Speech Understanding platform. We resolve language, accent, and noise barriers to elevate global CX.

Experience the world’s first real-time Speech Understanding platform, combining Accent Translation, Omni-directional Noise Cancellation, and Live Language Translation. Sanas empowers global businesses to leverage diverse talent while ensuring every interaction is natural, authentic, and completely understood. By eliminating misunderstandings caused by language gaps, accent variation, and background noise, our technology removes the clarity friction that holds teams back. This allows agents to focus entirely on problem-solving and emotional connection. Key outcomes you can expect with Sanas: 1) Elevate CX: Improve CSAT and NPS through higher communication effectiveness, customer retention, and conversion rates. 2) Accelerate Resolution: Reduce Average Handle Time (AHT) and substantially decrease call transfers and escalations. 3) Empower Agents: Boost morale and performance, achieving a 97% agent adoption rate. 4) Optimize Operations: Drive significant ROI through reduced hiring and training costs and lower agent attrition. 5) Scale Globally: Seamlessly expand into new regions and talent pools, regardless of geography or local dialects.

Key features

Omni-Directional Noise Cancellation:

Sanas eliminates background noise on both sides of the conversation ensuring customers hear agents clearly and agents never strain to understand customers. Deployment takes minutes, requires not change to workflows and delivers immediate improvements without compromising data security.

Real-Time Accent Translation:

Accent Translation leverages a powerful AI model coupled with sophisticated audio processing to optimize voice quality. This ensures the speaker's voice is consistently clear and confident. Real-time AI preserves tone, identity and emotion while translation Indian, Filipino, Latin American, African and Middle Eastern accents into US and UK output accents. Agents speak naturally, customers hear clearly, and communication is seamless.

Privacy and Security:

Sanas prioritizes data protection with a “zero-knowledge” principle, meaning it does not collect or store personally identifiable information (PII). It complies with standards like ISO 27001, SOC 2, PCI, GDPR, CCPA, and HIPAA.

Very Low Latency:

Operates with minimal delay (less than 200ms), enabling fluid, real-time conversations without noticeable lag.

Complete Scalability:

Deploy to 10 or 10,000 agents in hours. No hardware refresh, no change in user behavior. The solution is designed to scale with business needs, supporting global operations and diverse workforces. |

Speech-to-Speech Understanding:

Powered by a sophisticated neural network, Sanas captures nuances like tone and emphasis, delivering speech with clarity and warmth. It adapts to the speaker’s voice, personalizing the output for a unique sound.

Integration with Existing Systems:

Sanas seamlessly integrates with contact center platforms and communication tools, using a virtual microphone to streamline the translation process.

Performance Analytics:

A dashboard provides insights into agent performance, tracking metrics to optimize operations and improve customer interactions.

Additional information

Regions

EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America

Industry

Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods

Customer Segments

Commercial, Enterprise, Strategic

Plans & Pricing

Sanas provides real-time accent translation technology using speech-to-speech AI processing and advanced neural networks to translate accents, ensuring clear communication regardless of location.

Sanas uses AI to modulate accents in real-time, allowing speakers to sound clearer to listeners without altering the content of their speech. This preserves the speaker’s unique voice, tone, and emotions, ensuring natural and authentic interactions.
Sanas employs advanced audio processing to eliminate background noise, focusing solely on the speaker’s voice. This ensures clear communication even in noisy environments.
Powered by a sophisticated neural network, Sanas captures nuances like tone and emphasis, delivering speech with clarity and warmth. It adapts to the speaker’s voice, personalizing the output for a unique sound.
The technology operates with minimal delay (less than 200ms), enabling fluid, real-time conversations without any noticeable lag.
Sanas seamlessly integrates with contact center platforms and communication tools, using a virtual microphone to streamline the translation process.
Sanas prioritizes data protection with a “zero-knowledge” principle, meaning it does not collect or store personally identifiable information (PII). It complies with standards like ISO 27001, SOC 2, PCI, GDPR, CCPA, and HIPAA.
Includes Performance Analytics
Complete Scalability