Calabrio Workforce Management (WFM)
Application
Developed by Calabrio
Updated 01/28/2022
Version 1.0
Agility for the modern contact center.
Key features
Forecasting
Multi-skill, multichannel forecasting for both short- and long-term planning, as well as for trends and seasonality analyses.
Scheduling
Powerful, multi-skill scheduling-optimization engine for effective employee planning, considering work-hour legislation, demand, employee requests–and more.
Self-Scheduling
Enable your frontline employees to independently move their lunches and breaks for the day itself or coming 7 days. Schedules are updated instantly once moves are made. Parameters set by management and automated staffing monitoring mean zero managerial intervention is required and there is no impact on customer service levels. Unleash the potential of your employees by removing stress & manual rigidity.
Gamification
Educate and motivate employees with badges and scorecards and reward top-performers based on metrics important to your business.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Middle East and Africa, Latin America, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Telecom, Public Sector, E-Commerce, Retail & Consumer Goods, Retail & Consumer Goods
Categories
Workforce Management, Gamification, Knowledge Base, Messaging, Agent Coaching & Performance, Mobile Workforce
Customer Segments
Enterprise, Strategic
Plans & Pricing
Calabrio WFM Advanced
39.00
user/month
Calabrio WFM Advanced
Forecasts, Schedules, People, Shifts, Budgets, Intraday, MyTime, CC/CC Connector, Software Development Kit. This package includes 5 super-users, 1 historical connector, 1 RTA connector and standard Payroll file export without adaptations. One seat per agent.