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Talkdesk Verint CM Pro Connector
Enrich your customer journey by uniting the forces of Verint CM Pro with the Talkdesk ecosystem for a seamless experience.
Talkdesk Verint CM Pro Connector empowering agents by allowing the use of Verint CM Pro capabilities inside Talkdesk. All relevant customer information is displayed on a single screen when a call is connected, driving agent productivity and an improved customer experience.
Key features
Boost agent productivity
Manage Verint CM Pro directly from Talkdesk and automatically open contact information, pop contact pages - all without leaving the Talkdesk interface.
Personalized interactions
Talkdesk Verint CM Pro Connector pops the customer’s information and history when a call is connected, giving agents the context they need to personalize every conversation.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Crm Sales & Marketing, Helpdesk
Customer Segments
Enterprise, Strategic