New to AppConnect? Learn more

Talkdesk Outreach Connector

Integration

Developed by Talkdesk

Updated 09/01/2022

Build outstanding customer experiences by seamlessly leveraging the Talkdesk Outreach Connector within the entire customer journey.

Talkdesk Outreach Connector empowers your marketing, sales, and support teams to be customer-centric. Provide customized and productive customer interactions by displaying all relevant customer information on a single screen during the call, and remove the need for agents to switch between multiple applications to find the right customer data. The Talkdesk Outreach Connector ensures maximum agent efficiency through two-way synchronization and automated workflows. Plus, no coding is required, setting up the integration is a snap!

Key features

Advanced automation

Configure and automate processes that connect customers to your marketing, sales and support teams. Involve the right teams and reduce manual efforts at every step of the customer journey.

Boost agent productivity

Eliminate the need for agents to switch between two applications by performing Outreach actions within Talkdesk. Agents can log calls without ever leaving Talkdesk.

Synchronize CRM and contact center data

Automatically synchronize prospects and contacts between Outreach and Talkdesk in real time. Improve customer interactions by always providing agents with up-to-date information.

Additional information

Regions

EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America

Industry

Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods

Customer Segments

Commercial, Enterprise, Strategic