Actively coach agents with real customer cases and improve team performance by automatically delivering notifications in Microsoft Teams of contact center calls that didn’t meet your quality standards or weren’t resolved.
Effortlessly configure the integration between Talkdesk and Microsoft Teams. All you need is your Microsoft account information, and you can instantly increase your team’s productivity.
Ensure critical business events and relevant contact center insights are delivered to the right employees at the right time, by automating alerts & notifications in Microsoft Teams, straight from Talkdesk.
Messaging, Business Phone System