Calabrio Analytics

Extract insights from every interaction – phone calls, emails, chats, social media, surveys, and other customer interactions.

Gain instant insights and drive immediate value with pre-configured tools—like Sentiment Analysis, Predictive Net Promoter Score (NPS), Predictive Evaluations, and Agent Benchmarking.

Speech transcription creates a written record and detailed analysis of every phone conversation. Take control over your transcription with filters that allow you to transcribe only the calls most important to your organization.

Automated delivery of sentiment scores for every voice-transcribed interaction. Customizable reports and dashboards with drilldown analysis provide customer satisfaction information with unrivaled accuracy rates.