Application
Developed by TTEC
Updated 08/06/2024
Version 1.0
Use our turn-key solution to get valuable agent and interaction statistics into your preferred third-party Workforce Management (WFM) solution.
Compare agents' current status against their scheduled work time. Monitor adherence in real time for your supervisors to access the right information to analyze agent status and make any necessary changes to the schedule.
Allow your supervisors and managers to gain a big picture on what is happening across your contact center teams over time. Reduce cost by positioning teams to work more efficiently. Help managers rapidly identify emerging trends and persistent pain points and come up with workable solutions.
APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Workforce Management, Live Dashboards, Benchmarking, Reporting, & Bi, Interaction Analytics & Sentiment
Commercial, Enterprise, Strategic
user/month
Our adapter allows you to connect your Talkdesk CX Cloud platform to a third-party Workforce Management (WFM) solution of choice. Get your real-time adherence (RTA) data and historical reports for forecasting into your WFM system.
user/month
Our adapter allows you to connect your Talkdesk CX Cloud platform to a third-party Workforce Management (WFM) solution of choice. Get your real-time adherence (RTA) data and historical reports for forecasting into your WFM system.
user/month
TTEC Digital will provide services for the initial setup of the WFM Adapter with Voice Channel enablement. Services include an overview, configuration, testing, support for a single production deployment of the adapter and knowledge transfer of the solution.
If digital channels are in scope, the Digital Channels QuickStart Add-on (Email, Chat, SMS) is also required in addition.
QuickStart Implementation with Voice starts at $7,650 per implementation.
user/month
As an add-on to the WFM Adapter by TTEC Digital QuickStart Implementation with Voice enablement, this package provides services to enable Digital channels - Email, Chat and SMS. Services include additional time for configuration, testing, production deployment and knowledge transfer of the solution.
Digital Channels QuickStart Add-on starts at $8,100 per implementation.