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Talkdesk Oracle SC Connector

Integration

Developed by Talkdesk

Updated 09/01/2022

Enable mesmerizing customer experiences by leveraging the Talkdesk Oracle SC Connector throughout your entire customer journey.

Talkdesk Oracle SC Connector provides your marketing, sales and support teams with a toolset to keep customers at the center of everything they do. Empower agents by displaying all relevant customer information when a call is connected on a single screen, eliminating the need for agents to search multiple applications for the right information. Automated workflows and two-way synchronization up-to-date information that drives agent productivity and an improved customer experience.

Key features

Boost agent productivity

Manage communications directly from Oracle SC. Automatically open contact information, pop contact pages, and launch calls - all without leaving the Oracle SC UI.

Synchronize CRM and contact center data

Automatically synchronize contacts, engagements, and notes between Oracle SC and Talkdesk in real time. Improve customer interactions by always providing agents with up-to-date information.

Deliver personalized interactions

Talkdesk Oracle SC Connector pops the customer’s information and history when a call is connected, giving agents the context they need to personalize every conversation.

Advanced automation

Configure and automate processes that will involve the right teams and reduce manual efforts at every step of the customer journey.

Additional information

Regions

EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America

Industry

Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods

Customer Segments

Commercial, Enterprise, Strategic