Keep track of what’s happening at each moment in your contact center with more than 20 pre-built and fully customizable reports. Real-time dashboards and detailed metrics, embedded directly in Salesforce, give you a comprehensive view of your customers’ experience.
Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync. Real-time automated logging and disposition sync keep customer information current and accurate leading to more meaningful engagement.
Let customers reach you using the channel they prefer. Easily manage customer contacts across multiple channels by leveraging an extensive integration with Salesforce Omnichannel.
With data dips, you can intelligently route customers to the best available agents and equip them with all the relevant customer information to deliver a positive experience and drive results.
Boost productivity and improve accuracy by triggering Lightning Flows based on events in your call center. Pre-built and custom automations reduce manual tasks, enabling your teams to spend more time providing great experiences.
For every inbound call, the customer case is immediately popped on screen for the agent to quickly find recent interaction history and key customer details, making it easy to quickly understand, address and serve the customer.
Crm Sales & Marketing, Digital Engagement, Benchmarking, Reporting, & Bi