Cobrowse.io
Cobrowse: The Cobrowsing Tool for Next-Level Client-Agent Collaboration
Key features
Real-time Visual Assistance
Grant your agents unparalleled insights into customer interactions. With real-time visual access to customer screens, your agents can navigate, troubleshoot, and resolve issues with laser precision and speed. Whether it's guiding a customer through a process or addressing complex concerns by remotely controlling your app running on your customers’ devices, Cobrowse enables your agents to shine in every interaction.
Unparalleled Platform Support
Cobrowse for Talkdesk boasts an expansive reach, providing seamless support across Web, Android, iOS, React Native, Xamarin, Windows and MacOS. This means your agents can deliver exceptional service no matter where your customers are.
Ironclad Security and Compliance
Security is non-negotiable. Cobrowse adheres to industry-leading security protocols – including ISO 27001, GDPR, HIPAA, CCPA, and AICPA SOC – to ensure that every interaction is secure and encrypted. Sensitive data can be masked and never leaves your customer's device. And, for added privacy, you can opt for 100 percent on-premises hosting to store all sensitive data on your servers, providing a level of security that instills trust and fortifies your company's reputation.
Customizable User Interface
Reinforce your brand's identity with Cobrowse customizable user interface. The UI can be tailored to feel like an extension of your own product and reflect your unique brand personality. This level of customization ensures a consistent, branded experience that instills confidence in your customers and establishes your company's authority.
Effortless Integration and Deployment
Implementation is seamless and hassle-free. Cobrowse effortlessly integrates with your existing infrastructure, minimizing disruption to your operations. Experience the benefits of enhanced customer service without the complexities of a convoluted setup.
Real-time Session Recordings and Audit Trail
Unlock invaluable insights into agent performance with Cobrowse's session video recordings and comprehensive audit trail. Dive deep into interactions, gaining a meticulous understanding of customer needs and agent performance. Fine-tune your customer service strategy, ensuring consistent, top-tier support.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Quality Management, E Commerce, Helpdesk, Co Browse, Digital Engagement, Agent Assistance
Customer Segments
Commercial, Enterprise, Strategic
Plans & Pricing
Free Trial
Free
for 30 days
Feature-rich and highly configurable co-browsing, embedded within Talkdesk. Cobrowse supports Web, Mobile, and Desktop platforms, and enables private and on-premise deployments.
This Free Trial grants access to Cobrowse.io All Platform Named Agent licenses. Cobrowse.io All Platform Named Agent allows an agent to see your Web, Android, iOS, Windows, MacOS apps and third-party content (e.g. PDFs) running on your customers’ devices to boost loyalty and solve problems faster. See what your customer sees, annotate the screen, and optionally request remote control to troubleshoot your apps remotely, all accessed directly within Talkdesk.
Ensure accountability and quality for every Cobrowse session with an audit log and optional session recordings. Give all stakeholders peace of mind with multiple data hosting options, strong encryption, single sign on, consent prompts, data masking, and more.
Deployment models:
- Cloud Hosted by Cobrowse.io (EU-only, US-only, or Global cloud)
- Self-hosted in client's own cloud account (e.g. AWS, Azure, GCP)
- Self-hosted by client on-premises
Please engage Cobrowse.io to enable an EU-only, US-only, or any Self-hosted deployment. Self-hosted deployments require the Cobrowse.io Enterprise Package and Rollout Enablement Package.
Website Named Agent
20
user/month
Feature-rich and highly configurable co-browsing, embedded within Talkdesk. Cobrowse Website Named Agent supports Web platforms and third-party content, and enables private and on-premise deployments.
Allows an agent to see your Web apps and third-party content (e.g. PDFs) running on your customer's devices to boost loyalty and solve problems faster. See what your customer sees, annotate the screen, and optionally request remote control to troubleshoot your apps remotely, all accessed directly within Talkdesk.
Ensure accountability and quality for every Cobrowse session with an audit log and optional session recordings. Give all stakeholders peace of mind with multiple data hosting options, strong encryption, single sign on, consent prompts, data masking, and more.
Deployment models:
- Cloud Hosted by Cobrowse.io (EU-only, US-only, or Global cloud)
- Self-hosted in client's own cloud account (e.g. AWS, Azure, GCP)
- Self-hosted by client on-premises
Please engage Cobrowse.io to enable an EU-only, US-only, or any Self-hosted deployment. Self-hosted deployments require the Cobrowse.io Enterprise Package and Rollout Enablement Package.
All Platform Named Agent
40
user/month
Feature-rich and highly configurable co-browsing, embedded within Talkdesk. Cobrowse All Platform Named Agent supports Web, Mobile, and Desktop platforms, and enables private and on-premise deployments.
Cobrowse.io All Platform Named Agent allows an agent to see your Web, Android, iOS, Windows, MacOS apps and third-party content (e.g. PDFs) running on your customers’ devices to boost loyalty and solve problems faster. See what your customer sees, annotate the screen, and optionally request remote control to troubleshoot your apps remotely, all accessed directly within Talkdesk.
Ensure accountability and quality for every Cobrowse session with an audit log and optional session recordings. Give all stakeholders peace of mind with multiple data hosting options, strong encryption, single sign on, consent prompts, data masking, and more.
Deployment models:
- Cloud Hosted by Cobrowse.io (EU-only, US-only, or Global cloud)
- Self-hosted in client's own cloud account (e.g. AWS, Azure, GCP)
- Self-hosted by client on-premises
Please engage Cobrowse.io to enable an EU-only, US-only, or any Self-hosted deployment. Self-hosted deployments require the Cobrowse.io Enterprise Package and Rollout Enablement Package.