ValidSoft Voice Verity™

Application

Developed by ValidSoft

Updated 08/14/2024

Version 1.0

Allows Talkdesk users to detect deepfake/synthetic voice during calls

ValidSoft’s patent protected Voice Verity Deepfake fraud detection solution has a compelling value proposition. Once audio is supplied to Voice Verity, a score will be returned indicating the likelihood of the audio being genuine after applying a predefined threshold. In essence, a flag is raised whenever Voice Verity detects fraudulent audio such as synthetic voice or text-to-speech. The technology can be integrated with any customer engagement channel that supports audio, either real-time streamed audio or “at rest”. Moreover, because Voice Verity is not a biometric solution, it requires no user enrollments, no consent workflows, and does not hold or store any Personally Identifiable Information or “personal data” under GDPR or similar privacy frameworks, so can be deployed and operational immediately.

Key features

Detection and Protection against Deepfakes in Real Time

Fraud and identity theft are becoming more prevalent, thanks to the use of deepfake audio. ValidSoft’s AI-based Deepfake Detection product can be used by any enterprise to detect synthetic audio and prevent deception, identity theft, financial fraud and reputational damage. It is a totally standalone product, decoupled from any existing voice biometric deployments. It can process and search for deepfake audio in real time and can be deployed to provide visual real-time alerts to contact center agents or users in a fraud control panel for escalation handling.

Monitoring for Deepfakes in the Contact Center

Use Voice Verity Generative AI Deepfake Audio Detection to monitor every call for generative AI deepfake audio, computer generated speech and robocalls. The first check that must be done for every call placed to an agent, IVR or IVA – is to determine if a genuine human or is it synthetic. Voice Verity delivers an enhanced risk-based approach to every call protecting your customers seamlessly and invisibly.

Independent of Watermarks

ValidSoft Voice Verity is highly accurate and independent of specific watermarking, making it a versatile solution for detecting deepfake audio created by multiple sources.

100% Privacy Compliant

Since the solution does not require or store any personally identifiable information (PII), it is 100% privacy compliant, including with GDPR, CCPA, BIPA, and all major privacy law frameworks.

Additional information

Regions

EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America

Industry

Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods

Categories

Ivr, Security & Compliance, Threat Detection & Prevention, Voice Biometrics , Voice Engagement

Customer Segments

Commercial, Enterprise, Strategic