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Talkdesk eGain Connector
Deliver knowledge based customer engagement with the Talkdesk eGain Connector.
Talkdesk eGain Connector elevates the performance of agents empowering them to answer customer queries using AI conversational guidance.
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Key features
Access your knowledge base from within Talkdesk
Make the most of your knowledge base, perform searches, or leverage eGain case-based reasoning directly from Talkdesk Workspace and Talkdesk Conversations.
Boost agent productivity
Resolve complex queries and simplify customer interactions to a few clicks. Automatically enable your searches even before the agent picks the call.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Quality Management, Knowledge Base, Agent Coaching & Performance
Customer Segments
Commercial, Enterprise, Strategic