Authority Software
Purpose-built workforce optimization solutions that streamline contact center operations.
Key features
Quality Management
Native integration to Talkdesk Contact Center means that with a few clicks you can customize and launch your QA solution in a matter of hours, not days or even months. No new APIs, no cumbersome integration guides, no waiting.
Workforce Management
Access to key analytics, trends, and reports are all available at the click of the mouse, enabling managers to respond to shifting trends right away, minimizing over or under staffing, and ensuring the best customer experience possible.
Script Designer
Provide the agent with all relevant data they need to efficiently manage every interaction. Branch logic scripts boost agent performance and customer satisfaction, minimize the possibility of human error, and provide consistency in every interaction.
Advanced Outbound List Management
Cadence outbound list optimization tools provide advanced management of complex campaign strategies to prioritize contacts based on real data to increase contact success rates.
Additional information
Industry
Financial Services & Insurance, Healthcare & Life Services, E-Commerce, Retail & Consumer Goods, Telecom, Public Sector
Categories
Workforce Management, Quality Management, Pci Payment , Agent Assistance
Customer Segments
Commercial, Enterprise, Strategic