Ada - go automation-first with Ada's AI chatbot


Developed by Ada

Updated 04/14/2022

Version 1

Powered by industry-leading NLP, Ada enables brands to create best-in-class automated customer experiences at any scale.

Ada acts as the brand interaction layer to help businesses automate 80%+ of simple, day-to-day inquiries as well as complex and personalized conversations, across the end-to-end customer journey.
When escalation to a human agent is needed, Ada bot intelligently routes the right customers to the right agent channels for instant support.
The integration with Talkdesk allows Ada to collect a customer's phone number and initiate an immediate inbound callback, so customers can directly talk to a phone agent for speedy support. Data-rich context with the callback request will be displayed to the agent during the call, so they can deliver fast, efficient, and personalized support.

Key features

Scale one bot across channels & 100+ languages

Build automated flows in a single Ada bot that can be deployed across social channels and translated in 100+ languages.

Enterprise leading security and compliance

Meet security and compliance guidelines with Ada’s SSO capability. Compatible with standard authentication protocols (SAML & OIDC), teams can efficiently and securely access their Ada with their existing identity service provider (Okta, Ping, etc).

Industry leading Professional Services

Ada’s industry-leading ACX team has years of expertise creating and perfecting automated customer experiences across the customer lifecycle. Your dedicated team of ACX Consultants will handle implementation and optimization of your bot.

Conversational AI for Automation at scale

Ada’s industry-leading Natural Language Processing technology requires minimal training to detect customer intent, enabling fast-growing brands to scale more automated interactions without adding agent headcount.

Flexible integrations = Hyper-personalization

Ada’s API-agnostic and out-of-the box integrations with 3rd-party systems allow brands to easily connect to any tech stack. Brands can leverage all data sources and client-facing channels to create the best omni-channel, experiences for customers.

No-code platform for speedy deployment

Ada’s no-code building tools and drag-and-drop interface give CX teams full control of their own bot-building to launch a smart chatbot in 30 days with no technical lift.

Additional information


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